Frequentlyasked questions

Arrival by car

Please remember the vignette obligation on Austrian highways and keep an eye on road and weather conditions during the winter. Winter tires are mandatory, and snow chains are advisable, even though the road into the Ötztal is usually well cleared. Further information about your arrival can be found here.

Bikes & E-Bikes

We don't have our own rental bikes at the resort, but you can get the best bikes and great deals from our partner. Just stop by the Welcome Desk."

Bike & Ski storage

The ski storage room at THE SECRET is equipped with state-of-the-art lockable lockers with integrated boot dryers. In the summer, the ski room transforms into a bike storage area, and the lockers will accommodate helmets and sports attire.

Bike wash area & Mechanic's corner

You can find both in the underground garage.

Check-In & Check-Out

We guarantee check-in to your booked suite from 4:00 PM. You are welcome to arrive earlier, relax in the LE FEEL wellness area, and enjoy drinks and snacks at LA’LIV. If you wish to arrive in the morning, you can add an additional breakfast; we kindly request advance notice.

On the day of departure, we kindly ask you to vacate your suite by 10:00 AM. Afterward, you are welcome to continue your visit to LE FEEL and LA’LIV. If your departure day is filled with sports activities, you can shower and change in a designated area after skiing, hiking, or biking.

Direct booking advantage

Direct bookers at THE SECRET benefit from free underground parking and a mysterious surprise. We are delighted when you inquire about our resort directly and guarantee you the best price. We are happy to assist you at Tel. +43 5254 2600-0 or

Food & Drinks

Breakfast: Help yourself to the rich breakfast buffet at LA’LIV.

During the day, enjoy the Open Bar - drinks and snacks at LA’LIV; this service is included in the room rate.

In the evening, LA’LIV offers French-Alpine fusion cuisine. We kindly request reservations.

The Skybar, THE VUE, entices with bartender craftsmanship and taste explosions under the sparkling stars.


All prices are subject to the legally required local tax of €4.00 per person/day, which is used by the tourism region for your benefit. Children born between 2009 and 2024 are exempt from the local tax.


The resort has its own underground garage with electric charging stations. One parking space is provided for each 'Small' suite. For all other suite categories, two parking spaces are provided.


THE SECRET is a non-smoking resort. Ashtrays are available on the balconies and terraces.

Ski Passes at the resort

In the winter, you can conveniently obtain ski passes at the Welcome Desk, at the same prices as at the mountain lift ticket office. We can either charge the ski passes to your room bill or you can pay separately. A ski pass deposit of €3 is applicable.

Ski Slope

No ski bus, no shuttle, just cross the bridge and dive into the skiing pleasure of Sölden! THE SECRET awaits you in a hidden, tranquil location near the Gaislachkogelbahn, offering almost ski-in & ski-out convenience.

Snow reliability

The Sölden ski resort is known for its snow guarantee - well into the spring. Thanks to its altitude, glaciers, and artificial snowmaking.

Spa Le Feel opened hours & access

The in- & outdoor infinity pool welcomes children and adults starting at 07:00 AM.
The sauna and relaxation area on the 1st floor opens at 01:00 PM for adults and teenagers aged 16 and above.
LE FEEL closes at 08:00 PM, except for Late Night Sauna or Exclusive Sauna Night, which close at 11:00 PM.
In your suite, we provide a complimentary bag with bathrobes for adults and children, sauna towels, and slippers. Please bring swim shoes for your children.

Cancellation Policy

  • Up to 31 days before arrival - free cancellation
  • 1 month to 1 week before arrival - 70% of the package price
  • Less than 1 week before arrival and no-show - 90% of the package price
  • Cancellation on the same day of arrival and early departure - 100% of the package price. We kindly ask for your understanding that cancellations are only accepted in written form.

Tips for your holiday with your dog

  • Dogs are welcome at THE SECRET by prior arrangement. Please inform us about your furry friend when making your reservation.
  • We charge €25 per animal per night (excluding food).
  • Please bring accessories such as water and food bowls with you.
  • We kindly request your understanding that dogs are not allowed in the restaurant, the Skybar THE VUE, the Spa LE FEEL, and on our meadows.
  • Your four-legged companion is welcome in the lobby area and on the terrace. We politely request your understanding that we reserve the right to charge an additional fee for any necessary intensive cleaning upon departure.
  • Other pets are not allowed.