Frequentlyasked questions

We are delighted when you inquire about our resort directly and guarantee you the best price. We are happy to assist you at Tel. +43 5254 2600-0 or reservation@the-secret-soelden.com.

Please remember the vignette obligation on Austrian highways and keep an eye on road and weather conditions during the winter. Winter tires are mandatory, and snow chains are advisable, even though the road into the Ötztal is usually well cleared.

The resort has its own underground garage with electric charging stations. One parking space is provided for each 'Small' suite. For all other suite categories, two parking spaces are provided.

We guarantee check-in to your booked suite from 4:00 PM. You are welcome to arrive earlier, relax in the LE FEEL wellness area, and enjoy drinks and snacks at LA’LIV. If you wish to arrive in the morning, you can add an additional breakfast; we kindly request advance notice.

On the day of departure, we kindly ask you to vacate your suite by 10:00 AM. Afterward, you are welcome to continue your visit to LE FEEL and LA’LIV. If your departure day is filled with sports activities, you can shower and change in a designated area after skiing, hiking, or biking.

All prices are subject to the statutory local tax. For the area of the Ötztal Tourismus Association, the tourist tax per overnight stay is set as follows: until 01.11.2025: € 4.00 | from 01.11.2025: € 5.00 per person/night.

Children born between 2010 and 2025 are exempt from the local tax.

• Up to 31 days before arrival - free cancellation
• 1 month to 1 week before arrival - 70% of the package price
• Less than 1 week before arrival and no-show - 90% of the package price
• Cancellation on the same day of arrival and early departure - 100% of the package price. We kindly ask for your understanding that cancellations are only accepted in written form.

Culinary moments of pleasure in a sophisticated ambience from early in the morning until late at night. International, regional and with great attention to detail, the kitchen team conjures up delicious dishes every day.

Breakfast buffet, lunch & snacks, coffee snack, dinner à la carte, wines & more ...

THE VUE Sky Bar attracts guests with the art of bartending and explosions of flavor under the twinkling stars.

The in- & outdoor infinity pool welcomes children and adults starting at 07:00 AM.
The sauna and relaxation area on the 1st floor is open to adults and young people aged 16 and over from 1:00 PM to 8:00 PM.
In your suite, we provide a complimentary bag with bathrobes for adults and children, sauna towels, and slippers. Please bring swim shoes for your children.

The ski cellar at THE SECRET is equipped with state-of-the-art lockable lockers with integrated boot dryers. In summer, the ski cellar becomes a bike cellar and the lockers have space for helmets and sportswear.

You will find the washing area and the repair corner for your bike in the underground garage.

We don't have our own rental bikes at the resort, but you can get the best bikes and great conditions from our partner. Just drop by the Welcome Desk.

• Dogs are welcome at THE SECRET by prior arrangement, please let us know when booking.
• We charge 40 € per animal per night (excluding food).
• Please bring accessories such as water and food bowls with you.
• We kindly request your understanding that dogs are not allowed in the restaurant, the Skybar THE VUE, the Spa LE FEEL, and on our meadows.
• Your four-legged companion is welcome in the lobby area and on the terrace. We politely request your understanding that we reserve the right to charge an additional fee for any necessary intensive cleaning upon departure.
• Other pets are not allowed!

In the winter, you can conveniently obtain ski passes at the Welcome Desk, at the same prices as at the mountain lift ticket office. We can either charge the ski passes to your room bill or you can pay separately. A ski pass deposit of €3 is applicable.

No ski bus, no shuttle, just cross the bridge and dive into the skiing pleasure of Sölden! THE SECRET awaits you in a hidden, tranquil location near the Gaislachkogelbahn, offering almost ski-in & ski-out convenience.

The Sölden ski resort is known for its snow guarantee - well into the spring. Thanks to its altitude, glaciers, and artificial snowmaking.

THE SECRET is a non-smoking resort. Ashtrays are available on the balconies and terraces.